Customer Service

All the information you need for using our website and shopping with us.


Postage & Delivery

All items available to buy on our website are in stock at our warehouse and ready to post. Orders placed before 1pm are usually dispatched within 1 working day of payment clearance. Orders are dispatched via Royal Mail.

UK postage is charged at a flat rate of £2.99 per order. We offer free delivery on orders over £50. Orders with free delivery selected will be sent via Royal Mail 48. Additional postage options are available for expedited delivery. Order before 1pm Monday-Friday and select Special Delivery Weekday for delivery the next working day after dispatch (excluding Weekends, Bank and Public Holidays). Order before 1pm Friday and select Special Delivery Saturday for delivery the following Saturday (excluding Bank and Public Holidays).

Overseas postage is calculated by weight and country. You can use our postage calculator in your basket by entering your country and postal/zip code. All postage costs are added automatically at checkout.

If for any reason we anticipate a delay in your order we will contact you immediately using the contact details have you provided. In the event of disruption to postal services we will keep you up to date with events and anticipated delivery dates.

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Returns & Exchanges

You may cancel any order with us from prior to dispatch and up to 14 days from the date you receive it.

If your order has not been dispatched, you will receive a full refund within 7 days (usually within 24 hours). If your order has been dispatched, it must be returned to us before a cancellation is processed. If you would like to return your order, please notify us within 14 calendar days of receipt of your parcel. You then have a further 14 days to return the goods to us, all returned goods must be received by us within those 14 days.

Please see our Returns & Exchanges page for full details.

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How To Order

Browse through the site using the category menu at the top of the page, the category menu on the left hand side of the page. You can shop by product type or brand. You can also search for specific items using the search box at the top of the page. Add items to your shopping cart by clicking the "Add To Cart" button on the item page.

You can view the items in your shopping cart by mousing over the shopping cart icon and link at the top right of the website. You can view your cart in full by mousing by over the cart icon and clicking the "View all" button. This will load your shopping cart page, where you can view which items are in your cart and their cost, along with the total cost of your order. You can also adjust your cart:

When you have finished shopping, click on 'Checkout'. You will now be asked to log into your account, or create an account with us (this is a simple procedure and only takes a minute!) You will then be taken to the checkout screen, where you can follow the on screen instructions to complete your order and make payment:

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Payment & Pricing

All prices listed on our website are in GBP, British Pound Sterling, and are inclusive of any relevant VAT charges. If you make a payment in a currency different to your own, your card provider may charge you a fee. If unsure, please contact them for further details.

We accept payment via Worldpay, Paypal and Amazon Pay.

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Viewing Orders

Click the "My Account" link at the top of the page. If you are not already logged in, enter your email address and password and click the "Login" button. Your account dashboard will then be viewable, with your most recent orders shown at the top of the page. Using the account menu on the left, you can click the "My Orders" link to view all your past orders.

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Updating Account Information

Click the "My Account" link at the top of the page. If you are not already logged in, enter your email address and password and click the "Login" button. Your account dashboard will then be viewable, with your Account Information, Address Book and Newsletter Subscription details.

Using the account menu on the left, you can click the "Account Information" link to edit your basic details, the "Address Book" link to edit your postal and billing addresses, and the "Newsletter Subscriptions" link to edit your subscriptions. You can also click the "My Wishlist" link to view and edit your wishlist.

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Privacy & Security

We have a full Privacy Policy, which sets out how we use and protect any information that you give to us when you use this website. We are committed to ensuring that your privacy is protected. To view our policy in full, please visit our Privacy Policy page.

For general information about what Cookies are and how to enable them, please see our Cookies Page.

Our website secures your private information using a Let's Encrypt SSL certificate (a X.509 certificate for TLS encryption), which is provided by the Internet Security Research Group (ISRG). Let's Encrypt


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